Stven Chandelier (Multiple Colors) by Control Brand

How will I know when my order has shipped?

• After you order, the item gets packed and prepped. Once it’s out the door, you’ll get a tracking number to see where your item is in transit.

How will it get to me?

• Smaller items will come like any FedEx/UPS delivery that comes to your home or business.
• Larger items will go on freight truck. They’ll call you to schedule a good date/time for you to receive the items.

Why does it take so long to get to me?

• To bring the best possible service and make sure items are delivered without damages or blemishes, we have delivery partners that do nothing but deliver furniture. Does this make things a little slower? Yes. But we’d rather you have your items in perfect condition but a little slower, than damaged or blemished.
• Many small parcel items will take the standard delivery time of 3-7 business days, depending on how close you are to the shipping warehouse.

How do I cancel?

• As long as it’s not on the truck and ready to go, you can cancel it without any fees!
• Once it’s on the truck it’ll be considered a return

How do I return an item?

• Fill out the return form within two days of delivery and we’ll try to make the process as painless as possible.
• We do not charge restocking fees for returned items, but shipping charges are deducted
• Even though shipping is free, the costs associated with getting it to your location will be deducted